That was the year that was

As the sun sets on 2019 I am in reflective mood, turning my thoughts back to the last twelve months as I prepare for the Christmas break.

In some respects, 2019 has been in tough year.

In February we lost one of the leaders in our field, Susan J Ellis.

Volunteer engagement professionals around the world lost an advocate and a friend, someone who was as fearless in her evangelism for what we do as she was in challenging us to grow and move forward.

Susan was also my mentor and my friend for more than twenty years. With her death I lost someone who was incredibly important to me.

Then, just a few weeks after Susan’s death, my mum died. Mum had been taken into hospital with suspected jaundice just after Valentine’s Day. It turned out to be cancer. She lasted just eight weeks before the disease took her. It was – and still is – a massive shock to me and my family.

My mum
My mum

Losing two people who shaped my life up until now – albeit in different ways – was a real kick in the guts. Needless to say that by late April I was ready for 2019 to be over!

This year has also had its challenges on the work front. If you ever thought the life of a consultant was one that led to riches, let me tell you now that you are very wrong! Hearing of my work trips to other countries may sound like I lead a glamorous life (and I am certainly very fortunate for), but the current climate for business means I’m squeezing the financial margins all the time. International work is simply a necessity when work at home is scarce.

Some of the recent challenges in the UK are:

  • The legacy of the years austerity and resulting tight budgets for things like training and development
  • Uncertainty and nervousness caused by Brexit
  • The low strategic priority many organisations give to volunteering, which means the idea of engaging a consultant to develop volunteer engagement is off many people’s radar
  • The sometimes extremely long decision making timeframes organisations go through when they do want help – the record so far is about eighteen months from enquiry to delivery!

Of course we all have challenges and I’m not looking for sympathy or a pity party. I’m simply being honest about the challenges of what I do as I look back on the year that’s gone.

Of course it hasn’t all been doom and gloom, far from it. Running a one-person volunteer management training and consultancy business for more than eight years has been a rollercoaster ride with many more ups than downs.

Whilst 2019 was the first time in five years that I didn’t visit my beloved Australia, I did go to Canada twice and the USA three times (albeit briefly – two visits to the States were barely forty-eight hours long!). It was an immense privilege to:

  • Co-present the opening volunteer engagement plenary and run workshops at the Points of Light conference in St Paul, Minnesota
  • Deliver the opening keynote address to the Volunteer Management Professionals of Canada / PAVRO conference in Ottawa
  • Work with an amazing team at this years “The Future is Now: Tech trends” hybrid conference, broadcast from Hamilton, Ontario
  • Make my first visit to South Dakota to present at a state-wide volunteer management conference in Sioux Falls
  • Work with the wonderful people at the Minnesota Historical Society again
  • Deliver workshops in Ontario for some fantastic clients (I just missed filming of The Handmaids Tale outside the training venue by a few hours!)

Whilst it always sounds like the majority of my time is spent overseas, the reality is that I mainly work in the UK. I’ve had some wonderful clients this year and met some amazing people doing excellent volunteer engagement work. I’ve been to Scotland and Northern Ireland (hint hint Wales!) and all across England. What I see and hear from the volunteer managers I meet is inspiring and invigorating, giving me huge pride to be a part of this amazing profession.

To all of my clients a huge thank you for hiring me in 2019. I hope you’ll have me back in 2020 (hint hint)!

To everyone I have met, trained and spoken with, thank you for your time, energy and commitment. I look forward to seeing what you achieve next year.

To anyone I didn’t work with in 2019, well bookings are open now for 2020 so get in touch and let’s make it happen!

Finally, this will be my last article of 2019 with the next one going live on 10 January 2020. Thank you to all of you have have visited my blog and read the articles I have published over the last twelve months. Your continued support is both humbling and very much appreciated.

I wish you all a restful and enjoyable holiday and look forward to engaging with you throughout 2020.

An image saying thanks and goodbye
An image saying thanks and goodbye

Valuing values

Around this time last year I took the opportunity to reflect on why I do what I do every day. Now, a year on, I want to take a slightly different approach.

In April 2020 it will be nine years since I sat down at my desk for the first time as an independent consultant, event speaker, trainer and writer. A lot of water has passed under the bridge since then but the core values behind my business, Rob Jackson Consulting Ltd, remain the same. Shortly after the company launched, I wrote a piece on my old blog site explaining those values and I want to revisit that because the principles I signed myself up to back then still hold true today.

So, here is that 2011 article. It has been edited slightly to tidy it up – I think I have become a better writer in the last nine years and can’t help but make some changes! (NB. a link to the original version is at the end of this article).


Organisational values. Rarely have I encountered a topic in my career that has provoked so much scepticism. From those who are totally against corporate values to those who just think its is all hot air and no action, it’s unusual to come across anyone who thrills to the idea of discussing values.

Copyright Scott Adams.
Copyright Scott Adams.

A former boss of mine talked about people, not companies, having values. People, he argued, are all individuals and have differing values. Companies cannot force their values onto people, so there is always going to be some tension between people living their personal values and abiding by corporate values. The conclusion, therefore, was that talk of corporate values is pointless.

On the other hand, one charity I know restructured and, rather than deciding which skills and competencies they wanted and redeploying and recruiting staff accordingly, they decided to focus on values. The recruitment process was focused on exploring individual employees’ congruence with the charity’s values. Those with the strongest fit stayed. Those with the weakest fit were first in line for redundancy. They firmly believe this has given them a more committed staff base to build on for the future.

One of the nice things about being your own boss is that your corporate values are your personal values. There should be no conflict between the way the firm goes about its business and the way the owner behaves. That’s why I want to use this article to explain the six values of Rob Jackson Consulting Ltd, or as I put it on the website, what I believe about the way I go about the work of engaging and inspiring people to bring about change.

1 – Honesty

This is a non-negotiable for me. It is an absolutely fundamental value. That’s why it is first in the list.

I will always be honest in my dealing with clients and potential clients.

I will not sell you a service if I don’t think you need it.

I will not commit to doing a piece of work if I don’t think I can do it (either because of availability or fit with my skills).

I will be honest and upfront about how I can help and what it will cost you.

I will also be honest in what I say and write about the volunteering movement. In my view there aren’t enough people speaking up and speaking out about volunteering issues. I want to help fill that void with honest views, opinions and advice. That’s what I hope this blog will increasingly be used for.

This is a critical time for the volunteering movement in the UK and I hope in some small way that I can honestly and helpfully speak and write about the issues we face.

2 – Passion

It say’s on the company website:

“At Rob Jackson Consulting Ltd we are passionate about the potential of people, about their potential to effect change and make the world a better place.”

In fact passion is a word that I keep hearing when people talk about how I go about my work. I am happy about that because, for me, being in the volunteering movement isn’t just a job, it is a vocation.

I am passionate about volunteering, about what I do, about how I do it and about the difference it makes. I want to bring that passion, that enthusiasm to my work with clients. I want others to share that passion and enthusiasm. I want volunteers to feel even more passionate and enthusiastic about their work and the difference it makes. I want paid staff to feel even more passionate about what they do and the challenges & opportunities they face.

It is this passion about the potential of people that is at the core of my vision for the business to engage and inspire people to bring about change.

3 – Fun

According to a survey I once read, the average person spends 99,117hrs at work during their life. That’s about eleven years! I don’t know about you but I don’t want those eleven years to be devoid of any enjoyment.

That’s why I want to bring a sense of fun to my work. Yes, what my clients and I do is serious and we take it seriously. But let’s also get serious about having fun.

In early years education children learn through play, through having fun. Who says this has to stop when you’re a child? In my experience people learn more if they are having fun learning. I know I do.

So I want to enjoy my work and have fun doing it and I want that to be your experience of working with me too.

4 – Integrity

There is a great book on leadership called ‘The Leadership Challenge’, by James Kouzes and Barry Posner. In it they argue that a critical ingredient to effective leadership is integrity – living out your values.

That’s why I wanted to blog about them here, so I can be open about them and let people judge for themselves if I live them in my work.

Kouzes and Posner sum integrity up in a chapter on leaders modelling the way as DWYSYWD – Do What You Say You Will Do.

That’s my goal – please tell me if I get it right (or wrong!).

5 – Value

In the past I’ve had the pleasure of being involved in shaping the content for conferences. One of the things that delegates had always fed back about previous events was the price – it was, in their view too, high.

From the view of the organisation I was working with, the price was the minimum they could offer as it allowed them to break even, just. So we took a different approach. We increased the price just enough to cover inflationary rises to our costs but re-focused the content so that is gave really good value to the delegates. After the next event we got very few comments about the price, but lots about how valuable the conference had been.

Value refers to the perception of benefits received for what someone must give up, in this case the price. Where the organisation in question had gone wrong in the past was in focusing solely on the price (keeping it as low as possible without making a loss because they thought this is what got people to book places) rather than on the value of what people were paying for.

That is an important point I am taking into my new business.

I have to charge a fee for what I do. This is my livelihood now. This is how I pay my mortgage and feed my family. That’s why there is a price for what I do.

But if you hire me I hope you don’t feel like you get a service that simply costs money (price). Instead, I hope you feel like you get a service of real value, a service that is built on many years of experience and that is dedicated to bringing you benefits that will help you achieve your goals.

6 – Effectiveness

Someone wisely said that efficiency is doing this well but effectiveness is doing the right things well.

There isn’t much to add really, it speaks for itself and that’s how I want to help my clients – focus on doing the right things well.


I’d love to hear from you in response.

Have you worked with Rob Jackson Consulting Ltd over the last nine years? Do you think we lived out our values? How? And if not, why not?

What values are important to you in your work? Why?

Please leave a comment below so we can explore this topic further together.


This article appeared in it’s original form on 12 April 2011.