Long time readers of this blog and my Third Sector online articles will know I am fan of Seth Godin. I’ve based articles on Seth’s work (e.g. about volunteer managers being liars and on exit, voice and loyalty) and quoted him in articles too. This time I’m going a step further.

Back in December 2018, Seth posted a short article to his daily blog. It made me think and challenged me in equal measure. I’m going to quote the whole of that post here because I hope it’ll get you thinking too.

Ready? Here’s Seth…

Nobody dabbles at dentistry

There are some jobs that are only done by accredited professionals.

And then there are most jobs, jobs that some people do for fun, now and then, perhaps in front of the bathroom mirror.

It’s difficult to find your footing when you’re a logo designer, a comedian or a project manager. Because these are gigs that many people think they can do, at least a little bit.

If you’re doing one of these non-dentist jobs, the best approach is to be extraordinarily good at it. So much better than an amateur that there’s really no room for discussion. You don’t have to justify yourself. Your work justifies you.

The alternative is to simply whine about the fact that everyone thinks that they can do what you do.

The thing is, it might be true.

In other words, there are some jobs that are only done by accredited professionals. Doctors. Lawyers. Accountants. Dentists.

Most jobs aren’t like that, including the role of Volunteer Manager.

If some people think they could do a little bit of some jobs – like logo designer, comedian or project manager – wouldn’t many more people think they could be be a volunteer manager? After all, having coffee with someone and asking them to give some time to a good cause isn’t exactly rocket science, is it?

I’ve had many experiences where someone asks what I do and I tell them I lead and manage volunteers. I then get told all about volunteering and how easy it must be to work with volunteers because that person was once a volunteer. In those moments it’s almost as if I have wasted the last 25 years of my life dedicated to this work, because the person I’m talking to clearly thinks they could do it just as well with no prior experience.

If, therefore, most people think they could do what we do then, according to Seth, Volunteer Managers have two choices about the way we approach our non-dentistry job.

We can be exceptionally good at it, our work justifying us, our roles and our contributions to our organisations & communities.

Or we can whinge that nobody understands what we do.

Where are you putting your effort today?

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